worst experience at Cafe Morrison, South ex part II, new delhi.
last night 18th September 2011 (time : around 11 PM) the city was kind of dull and we were 3 people me,my partner and my girlfriend roaming around in the city and couldn't find any good a place to have few drinks and relax. Being a big time rock fans we thought of heading to Cafe Morrison which has always been the place of our interest from 2005 when i used to study in college.We always used to call up a guy (bartender) Ambrish who works at cafe Morrison, Delhi to check out if the crowd is good and then going to the cafe but that night he was on off probably and didn't answer the phone, Well we found it not an issue and went to the cafe.
It was all sad and deserted with not a single customer hanging out but being exhausted and it was Sunday, so we thought of having few drinks and heading back to home....
It started like we occupied a table and then the attendant came to us to get the order, moment we started giving the order he asked and it was like........sir, you are the one who came here last weekend right ? we said no...he said that again like he is trying to just personalize the conversation and i being a entrepreneur myself know about these marketing tactics which sometimes waiters do to get a good tip and all that.
we again confirmed that no i don’t remember of myself coming to this place last weekend and was out of town...the guy stood there and keep saying that you ordered martini and all ....so in hurry and to have him start taking the order, we said "ok ,ok ...yea might be", he took the order and we had him stood off from our table so that we can get our orders served quickly.
Now the bl**der happened ...in the end when we were done and asked about the cheque and making the payment ..the guy came with a bill on which written Rs.2000 extra and that 2k was written by pen. When we asked for the breakup he said, sir i remember you and you were the one who didn’t pay last weekend and vanished from the place, man .....we were zipped and that was embarrassing, luckily no other person was there so i managed to have a discussion over it and the guy confidently said that i can prove it with the recording i have in the camera, what else we needed we asked him to show us the recording and then he went off ...after few minutes he came with his fellow worker(waiter) and said "i don’t have the cam recording but this guy have also seen you".
Now it went over the limit when we asked him to shut up and get his manager. The guy keep staring for a long time and then went to get his manager. The manager came in and grabbed a chair to sit with us (can you believe it ! he sat with us sharing our table to resolve and issue) you think these are the standards in hospitality to sit with the customers on their table and say "what problem do you have sir ?", bu*****t ..illiterate waiters don’t do it either in cheap motels.
Anyway, ignoring that timid thing we told him about the incident that the waiter was not leaving us without confirming that we are the guys who came last weekend so we in hurry said ok might be and gave him the order so that he can serve us. Believe me the manager answered ..."ok if he is saying that you were here last weekend it gotta be you".
Now any sensible guy will loose his temper after that long and embarrassing incident. i confirmed with him so many times but the manager started using the odd language and disrespect. After a very long debated and he kind of interrogating us, i wisely said ...never mind 2k is not an issue for me to give as a tip and not spoiling my mood, i said get me the bill of last weekend and give me about this 2k you added in written and duly signed by you so that i can return with my attorney and do something legal.
The manager suddenly changed his mind and said "never mind sir i can’t give you anything in written but you can leave the 2000 and pay your bill for tonight". Man that really s****d big time and we thought of never coming back again.
Fortunately over this discussion my friend recorded all the conversation and we grabbed the bill so that i can do something in solid about it. lets see when i get time for it.
One more thing the manager was so rude and desrespecting that he tried to bully us and when we told him to get us the amount in written and produce it in bill duly signed so that we can take action on this, he refused. when i asked him why cant he whether he fear of loosin his job if proven wrong he said." i know it very well it must be you but i fear no one and nothing can happen to me" wow i mean thats amazing. i didnt expect this thing to happen with me and i thought of calling my cousin who is posted in greater kailash police station, but then friend stopped me from doing so.
I feel heartbroken that i cant make up my mind to go back to cafe morrisson and have time that i used to have, and also thinking that this review is not going to make any difference as this is india and not someother country which takes it seriously. I might do a little more over it when i get time for these things not to happen with anyone else.
but in case if this review is read by the owner or anyone who takes business seriously can contact me if his/her conscience rises because he owes me an explanation.
cheers and musical regards,
sudhir yadav
contact details : primary contact no. 011-41084463
mobile no. +91-99999-52846
email : sudrixbiaggi@gmail.com
we again confirmed that no i don’t remember of myself coming to this place last weekend and was out of town...the guy stood there and keep saying that you ordered martini and all ....so in hurry and to have him start taking the order, we said "ok ,ok ...yea might be", he took the order and we had him stood off from our table so that we can get our orders served quickly.
Now the bl**der happened ...in the end when we were done and asked about the cheque and making the payment ..the guy came with a bill on which written Rs.2000 extra and that 2k was written by pen. When we asked for the breakup he said, sir i remember you and you were the one who didn’t pay last weekend and vanished from the place, man .....we were zipped and that was embarrassing, luckily no other person was there so i managed to have a discussion over it and the guy confidently said that i can prove it with the recording i have in the camera, what else we needed we asked him to show us the recording and then he went off ...after few minutes he came with his fellow worker(waiter) and said "i don’t have the cam recording but this guy have also seen you".
Now it went over the limit when we asked him to shut up and get his manager. The guy keep staring for a long time and then went to get his manager. The manager came in and grabbed a chair to sit with us (can you believe it ! he sat with us sharing our table to resolve and issue) you think these are the standards in hospitality to sit with the customers on their table and say "what problem do you have sir ?", bu*****t ..illiterate waiters don’t do it either in cheap motels.
Anyway, ignoring that timid thing we told him about the incident that the waiter was not leaving us without confirming that we are the guys who came last weekend so we in hurry said ok might be and gave him the order so that he can serve us. Believe me the manager answered ..."ok if he is saying that you were here last weekend it gotta be you".
Now any sensible guy will loose his temper after that long and embarrassing incident. i confirmed with him so many times but the manager started using the odd language and disrespect. After a very long debated and he kind of interrogating us, i wisely said ...never mind 2k is not an issue for me to give as a tip and not spoiling my mood, i said get me the bill of last weekend and give me about this 2k you added in written and duly signed by you so that i can return with my attorney and do something legal.
The manager suddenly changed his mind and said "never mind sir i can’t give you anything in written but you can leave the 2000 and pay your bill for tonight". Man that really s****d big time and we thought of never coming back again.
Fortunately over this discussion my friend recorded all the conversation and we grabbed the bill so that i can do something in solid about it. lets see when i get time for it.
One more thing the manager was so rude and desrespecting that he tried to bully us and when we told him to get us the amount in written and produce it in bill duly signed so that we can take action on this, he refused. when i asked him why cant he whether he fear of loosin his job if proven wrong he said." i know it very well it must be you but i fear no one and nothing can happen to me" wow i mean thats amazing. i didnt expect this thing to happen with me and i thought of calling my cousin who is posted in greater kailash police station, but then friend stopped me from doing so.
I feel heartbroken that i cant make up my mind to go back to cafe morrisson and have time that i used to have, and also thinking that this review is not going to make any difference as this is india and not someother country which takes it seriously. I might do a little more over it when i get time for these things not to happen with anyone else.
but in case if this review is read by the owner or anyone who takes business seriously can contact me if his/her conscience rises because he owes me an explanation.
cheers and musical regards,
sudhir yadav
contact details : primary contact no. 011-41084463
mobile no. +91-99999-52846
email : sudrixbiaggi@gmail.com
